VirtuBrain by Verantis

For growing businesses

Answer customers at any hour, from your own prices and policies.

An assistant on your website or chat channels that answers from your own records, and hands over to a person when a person should decide.

Tell us what you need Meet the three assistants
  • No tech team needed
  • Your staff test it first
  • You set the handover rules
A cafe and bakery owner in Manila checking orders on a tablet at her counter.

Most of what your customers and staff ask already has an answer somewhere in your business. Opening hours. Prices. Order status. The leave policy. An assistant finds that answer at any hour, and passes everything else to the right person on your team.

Three assistants

Start with one job.

Pick the assistant that takes the most repeated questions off your team. Each one knows what it can answer and when to hand over.

Customer support

Answers questions about orders, bookings, prices and policies from your own records, on your website or chat channels, at any hour.

Answers on its ownfrom your records

  • Order and booking statusRead from the order or booking record
  • Hours, prices and policiesQuoted from what you've published
  • Appointment bookingThe slot is confirmed in your calendar

Prepares, then your staff decidea person approves

  • Refund requestsGathers the facts, staff decide
  • ComplaintsDrafts the reply, staff send it
  • Quotes for custom workCollects the details, the owner prices it

Always a personhanded over straight away

  • Exceptions to your policy, upset customers, and any legal or safety question

Staff help desk

Answers HR and operations questions from your handbook and policies, so managers stop answering the same question twice.

Answers on its ownfrom your records

  • Policy questionsQuoted from your handbook
  • Forms and templatesLinks the current version
  • Holidays, schedules and pay datesRead from your published calendar

Prepares, then a manager decidesa person approves

  • Leave requestsCollects the dates, a manager approves
  • Expense questionsGathers the details, finance decides
  • New-joiner checklistsDrafts the list, HR confirms

Always a personhanded over straight away

  • Performance or conduct matters, health and wellbeing concerns, and pay disputes

Bookings and orders

Takes bookings, confirms orders and sends updates, connected to the calendar or order system you already use.

Handles on its ownfrom your records

  • New bookingsThe slot is confirmed in your calendar
  • Order confirmationsDetails match the order record
  • Reminders and updatesSent from the booking or order

Prepares, then your staff decidea person approves

  • Large or custom ordersCollects the details, the owner quotes
  • Changes and cancellationsGathers the request, staff confirm
  • Group bookingsDrafts the plan, staff confirm

Always a personhanded over straight away

  • Refund disputes, complaints about a visit or order, and anything outside your policy

Talk to us about your first assistant

How it works

It works from the records and tools you already keep.

Prices, policies, opening hours and order status come from what you already have, on your website or chat channels.

If the answer isn't in your records, a person takes it.

It hands the conversation to your staff.

Answers come from your documents.

Your price list, policies, handbook and the booking or order system you already use. We agree the sources in the written scope, and build it with your team in the room.

  • Price list
  • Policies
  • Opening hours
  • Handbook
  • Booking calendar
  • Order system

One set of answers, wherever customers ask.

The same records answer on your website and your chat channels, at any hour.

  • Your website
  • Chat channels
  • Your staff, when it hands over

How it starts

Three steps to a working assistant.

You know what it will do, and what it will cost, before any work begins.

  1. Step 1

    One call

    We talk through your business and choose the first job for the assistant.

  2. Step 2

    A written scope

    Before any work begins, you get in writing what it answers, what it hands over and what it connects to.

  3. Step 3

    Tested, then live

    Your team tests the working assistant on real questions before customers see it.

What stays human

A person stays in charge.

You decide where the assistant stops. We set these handover rules with you before it goes live.

  1. IfA customer asks for a refund or an exception to your policy

    ThenIt gathers the facts and hands over to your staff.

  2. IfSomeone is upset

    ThenIt passes the conversation to a person straight away.

  3. IfA question touches legal, health or safety matters

    ThenA person answers it, every time.

  4. IfA topic is on the list you keep for staff only

    ThenIt doesn't answer on its own and hands over.

FAQ

Questions owners ask first.

Not sure which assistant fits? Ask us

For your customers it works like one. They type a question on your website or chat channels and get an answer. Its answers come from your own records, and it hands over to a person by rules you set.

No. We build the assistant, connect it to the tools you already use and test it with your staff. You need someone who knows the business and can answer our questions.

From your own records and documents, such as your price list, policies, handbook and the booking or order system you already use. We agree the sources in the written scope.

It passes the conversation to a person on your team, following the handover rules we set together.

Yes. Every assistant starts with one job. Add the next one once the first is working well for your team and your customers.

It depends on the job and the systems involved. You see the scope and the cost in writing before any work begins.

In Manila. We work with clients in the Philippines, the United States and Singapore. More about Verantis

Tell us the one job you'd hand over first.

A short note is enough. We'll reply by email to set up a call and choose where your assistant starts.

Tell us what you need Or email us